Nexus is the Passenger Transport Executive responsible for public transport across the Tyne & Wear region.  Following a recent competitive tendering exercise by Nexus, eSquiggles was selected as the solution for automated data collection, job scheduling and reporting around a number of internal functions.  The Continuous Monitoring (CM) Team within Nexus is responsible for surveying passengers to gather information on travel patterns and concessionary and travel ticket usage. Accuracy of this information is crucial so that over £50m per year can be reimbursed to transport operators for carrying concessionary passengers. Additional data on information and infrastructure audits and punctuality checks is also collected to produce management information and performance indicators.

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