IT Support Services

Do you realise how much you could save by outsourcing some or all of your IT support?

In these tough economic times, it is less viable for some organisations to employ specialised IT support staff on a permanent full time basis. Working with Pulsion on IT support outsourcing has proven to reduce costs dramatically for a number of clients. Whether you have a fixed monthly support requirement or if your IT support services needs are sporadic, we can provide customised support service packages to meet your needs.  Our system architects and consultants  can work independently  or as an extension of your existing IT team.

We provide IT support services to organisations large and small and all projects are managed under the auspices of ITIL. Some of these services include:

Legacy Systems Support

Our Consultants have a wealth of experience in supporting legacy systems on behalf of a range of public and private sector organisations. We have a large pool of Consultants with a wide range of technical skills, meaning no matter the underlying technology of your legacy system, we are almost certain to have the required technical skills in house. If you have a legacy system which requires ongoing support and maintenance, or if you would like to explore systems integration to improve the performance of this system, we can help.

DBA Support & Managed Services

24/7 SQL and Oracle support and monitoring, remote database administration, database migration and daily performance monitoring. The key databases we currently support include Microsoft SQL Server 6.5 – 2005, Oracle 8i – 10g, Access 97 – 2003, Sybase and PostgreSQL.

IT Systems Support

Proactive 24/7 support for a range of systems, SQL/Oracle consulting, SQL/Oracle troubleshooting and disaster recovery hosting.

Infrastructure Support

Some of the infrastructure based support services we provide include operating system patching, systems integration support, software support and ad-hoc/call off support.

Multi Access Support

We provide full secure support in a number of ways including telephone, web-based, 24/7 and IT helpdesk support.

Hosting

Web hosting and system hosting is part of our support services offering.  We have partnerships with leading providers of business critical hosting services, which host our clients servers in their dedicated data centres.  These ensure uninterruptable power, resilient bandwidth and optimal performance.

To find out more please download the Technical Support Services overview.