IT Support Services

Do you realise how much you could save by IT support outsourcing?

As the recession continues, many organisations are being forced to review headcount, budget and support staff overheads. It is now becoming less viable for some organisations to employ specialised IT support staff on a permanent basis. Working with Pulsion on IT support outsourcing has proved to reduce costs dramatically for a number of clients. Whether you have a fixed monthly support requirement or if your IT support services needs are sporadic, we can provide customised support service packages to meet your needs.

We provide IT support services to organisations large and small and all projects are managed under the auspices of ITIL. Some of these services include:

DBA support

24/7 SQL and Oracle support and monitoring, remote database administration, database migration and daily performance monitoring. The key databases we currently support include Microsoft SQL Server 6.5 – 2005, Oracle 8i – 10g, Access 97 – 2003, Sybase and PostgreSQL.

IT Systems Support

Proactive 24/7 support for a range of systems, SQL/Oracle consulting, SQL/Oracle troubleshooting and disaster recovery hosting.

Infrastructure Support

Some of the infrastructure based support services we provide include operating system patching, systems integration support, software support and ad-hoc/call off support.

Multi Access Support

We provide full secure support in a number of ways including telephone, web-based, 24/7 and IT helpdesk support.