Support & Maintenance
Ongoing support is essential to the stability and security of your software applications and websites. Many organisations aim to support their services in-house, although the resources, time and financial backing required can often prove too much of a demand. This makes choosing a support and maintenance partner all the more important.
We work to client-approved SLAs, backed by a range of support features, such as a dedicated helpdesk and contact options which include email, telephone and online support.
Whether it’s part of an ongoing project, a standalone service, or rescuing a crisis situation, Pulsion’s software application and website support is an established alternative for your long-term support needs.
While we routinely support software applications and websites that we have developed – we also have a proven track record of supporting, maintaining and enhancing existing software applications and websites that were developed by third parties.
All of our support and maintenance services are underpinned by our ISO 9001, ISO 27001 and Cyber Essentials Plus accreditations. Take a look at our Support & Maintenance FAQ for more information on how we can support your services, and if you want to know more then please get in touch through our contact form, by email, or by giving us a call on 0141 352 2280.
We have experience of most major website/CMS technologies, specialising in Joomla and WordPress. We will proactively manage website/CMS support, maintenance, updates and enhancements.
Hosting & Infrastructure
We work with our clients to find the best solution for their hosting and infrastructure requirements. We have established relationships with a wide range of specialist hosting providers and also a number of preferred hosting partners. Where clients already have an existing provider, we are happy to work with them to strengthen existing relationships and ensure continuity of service.
We have the following supplementary Information