Ongoing support is essential to the stability and security of your software applications and websites. Pulsion build functional IT solutions specified to your business requirements and scope out how it will work from a user’s perspective.
We work to client-approved SLAs, backed by a range of support features, such as a dedicated helpdesk and contact options which include email, telephone and online support.
Our relationships with our clients are our upmost priority, we not only want you to love our software and services, but to trust and communicate with us when needed.
How we support
In order to maintain the efficiency of your software, we operate a help desk that provides a range of technical support options, provided by our skilled technical staff. Our help desk works to service level agreements to ensure a timely resolution to any issues.
Our technical support is provided by our own UK-based staff, who are accredited in a range of different technologies as well as trained to provide industry standard support and services. Our staff use a range of technical tools to ensure support is done in the most efficient manner possible.
Software development is the core business of Pulsion. We are accredited to ISO 27001 and ISO 9001 standards and regularily audited externally. We also hold industry specific accreditations such as Microsoft Gold Partner status. This combination allows us to offer the highest quality accredited standard of support.
Our Client Stories
Established in 1992, OneSearch Direct is the largest local search data company in the UK, providing property information and conveyancing search reports to solicitors nationwide. OneSearch Direct...View Case Study
Forestry Commission Scotland Originally, there was only one Forestry Commission website that covered the UK. In order to improve the user experience and to provide the user with the most relevant...View Case Study
Making life easier through improved advice services Multi-Agency Referral & Tracking Case Study Renfrewshire Council As part of Renfrewshire Council’s ‘Tackling Poverty Strategy 2015-2017’, the...View Case Study
The SPPA partners with Pulsion Technology to develop a software solution to administer the pensions of the NHSS and Scottish Teachers Superannuation Scheme. The resulting solution ‘MyPension’ was...View Case Study
The Refugee Council partners with Pulsion Technology to develop an effective case management solution driving efficiency, productivity and reducing the number of legacy asylum cases. Creating...View Case Study