Established in 1992, OneSearch Direct is the largest local search data company in the UK, providing property information and conveyancing search reports to solicitors nationwide. OneSearch Direct were one of the founding members of the Council of Property Search Organisation (CoPSO) and The Property Codes Compliance Board (PCCB) and have over 20 years’ industry expertise in property data searches.
Pulsion has worked with OneSearch for over 15 years, providing a wide range of software development services, additional specialist technical resource and support and maintenance for their business critical systems. Pulsion act as an extension to OneSearch’s own internal IT team and compliment their IT activity as and when required. This relationship delivers considerable business benefit and return on investment.
In the beginning …
More than 15 years ago, OneSearch tendered for a technology partner to re-develop their existing certificate management system (CMS) – their database of property search certificates. CMS managed the process of gathering all the relevant property and land information required during the course of a property sale and was fundamental to the success of their business. In order for OneSearch to remain competitive and deliver a valued service, continual development and support of the system was important. OneSearch recognised that a specialist technology partner would be required to recommend the best development approach and support the application on an ongoing basis. After working with OneSearch to develop an understanding of their core business objectives, needs and wants for CMS, Pulsion were able to deliver their recommendations for the CMS development project. Pulsion was able to illustrate their depth of technical expertise in software development, their flexible support and maintenance offering and their ability to deliver on time and to budget. Based on this, their proposal was successful. After the re-development of CMS was completed, Pulsion provided ongoing development, support and maintenance of the system. Extending the partnership Over time, OneSearch recognised that peaks and troughs in IT project activity was becoming a challenge to manage internally. They were also keen to have access to a wider range of technical skills that could compliment their in-house IT team, especially when considering future developments for their CMS database. Having a technical resource that OneSearch could call upon as projects dictate would address the challenge of fluctuating demands and make available a wider variety of technical skills. Consequently, OneSearch would not have to undergo a lengthy recruitment process to find their own full time employees, train them and keep them occupied with an interesting, challenging and very often changeable work load.
As Pulsion were already a trusted provider of software development and support and maintenance services, and could point to a successful track record of delivery and technology innovation, they were in a prime position to be able to extend their support services to include OneSearch’s further technical requirements. OneSearch now work collaboratively with Pulsion’s support and software development team as if they were an extension to their own in-house IT department.
- Pulsion was able to offer OneSearch the flexibility of having additional technical resource available to call upon at short notice as demands or skills requirements dictates. Working alongside OneSearch’s own in-house IT department ensured the continuity of service during fluctuations in demand and offers a wider range of technical expertise than existed in-house.
- Pulsion’s software development team offer advice and guidance around the continual development of CMS to take advantage of technology changes, efficiencies in operation and reduction in system costs.
The continuation of the support and maintenance service provides OneSearch with access to Pulsion’s Helpdesk where they can report issues via the telephone, email or web-based issue tracking system. This ensures that contracted Service Level Agreements (SLAs) are being met and OneSearch are updated with the progress of any reported issues at each stage.
Benefits to OneSearch Over the years
OneSearch has come to rely upon Pulsion’s expertise and flexible approach. The working relationship and cultural compatibility that has developed means that OneSearch and Pulsion both fully understand each other’s businesses and capabilities – this creates a productive platform for planning future business and technology changes. The partnership between OneSearch and Pulsion has delivered the following benefits; • OneSearch’s CMS solution was migrated away from a desktop based application to a web solution saving them considerable infrastructure cost overall. They have also taken advantage of Pulsion’s expertise in understanding advanced technologies and how they can solve business problems and create efficiency. In many cases, Pulsion has been able to automate repetitive manual jobs, shortening the amount of time spent on a task.
- Having Pulsion on hand to support IT projects and provide alternative skills and experience has meant that OneSearch can avoid the cost of recruiting, training and retaining full time in-house IT staff and take advantage of the skills pool available as and when required.
- OneSearch can also enjoy the peace of mind that their business critical system, CMS, is in safe hands with Pulsion’s support and maintenance service.
As well as supporting CMS, OneSearch and Pulsion continue to work together to help improve their business processes, product offering and compliance/legal changes and are always on the lookout for containing costs and improving efficiency.
Elizabeth Jarvis, Managing Director of OneSearch stated
“We have worked with Pulsion for over 15 years – in that time the relationship has evolved from one of a supplier of technical services to a trusted advisor for our business critical systems. We hold a great deal of trust in Pulsion’s expertise and always been extremely happy with the quality of service they provide.”
“More specifically, Pulsion has been instrumental in the evolution of our business critical Certification Management System. This is set to continue as technology advances and the services OneSearch provides to our customers evolve.”