Everyone wants more, especially when it comes to customer service. It is no longer enough to simply provide a service, customers now expect that the overall field service experience is at the highest level possible. Field service engineers are often the only people from your company to visit your client’s sites. On visits they are representing your company: your brand values and your hard earned reputation. Your customer will make decisions on your business based on how your field engineers perform, which will then affect, for better or for worse, the reputation that you fought so hard to build up. A good experience can make a real difference not only to what your customers think of you but also to your revenue. According to research conducted by the Aberdeen Group, organisations where customer satisfaction was 90% or higher achieved over 3% growth in overall revenue.
Why choose Pulsion?
At Pulsion Technology, it’s not just about using the latest technology to create innovative solutions for our clients. We build partnerships, focusing on understanding your business and your key objectives so to ensure that the software solution we develop makes a real difference to your organisation.
Transform Mobilise Innovate
We can develop customised software solutions that will transform how your business operates. Our field service management software, Konformance, connects you with your field workforce, giving you complete visibility of the service delivery operation and driving efficiency and profitability.
How we have helped our clients
NCH, a global manufacturer and distributor of consumer and commercial products and services,has partnered with Pulsion Technology to mobilise its workforce. NCH companies, both in Europe and the USA, will use Konformance software to implement a fully mobile solution and eradicate paper methods of data collection and task scheduling.
Pulsion Technology partnered with the SPPA to develop a secure web portal where pensioners and members could access their information. This solution has not only reduced overhead costs but has led to significant annual savings in postage and courier costs. It is hoped that as the number of people signed up to the online system increases so too will the efficiency of the organisation as well as the savings.
EuroTaxGlass is a multinational organisation with offices across Europe, providing vehicle evaluation services to clients in many countries. Pulsion Technology partnered with ETG to enhance its complex database system, improving usability, workflow and performance.