Citizens Advice Scotland are a hugely important, long term client of Pulsion dating back to the design and implementation of the original CASTLE system in 2005. Initially designed as a Case Recording and Management system. Following the successful completion and launch of the CASTLE system, Pulsion have worked with CAS to further enhance and support the application in a number of key areas. These include the Spiffy Link database integration in 2009 and the Pension Wise initiative in 2015, as well as infrastructure, SQL Server and Microsoft .NET Framework upgrades to improve the underlying operational hardware and technologies upon which the CASTLE system was built.
In 2016, CAS and Pulsion agreed to an extensive rewrite of the CASTLE system, incorporating a full UI redevelopment, redesign and rebranding of the system.
This new project allowed CAS to:
Take advantage of the latest technologies (.NET MVC 5.2, Bootstrap, Google Material Design, Semantic UI, AngularJS, ReactJS etc.) to ensure the new User Interface is future proofed and could fully support new features, enhancements or changes
Improve the usability of the system and the speed of data capture
Provide any required new functionality without being constrained by any existing functionality
Integrate the redevelopment with the new Money Advice system being developed in parallel
Implement a responsive design to ensure full compatibility with mobile devices
The full redevelopment, redesign and rebranding is currently being delivered using an Agile approach using the Scrum framework. This approach allows Pulsion to provide regular iterative releases of functionality for review by CAS and the relevant stakeholders (Bureaux, Advisors, etc).
This approach helps to support engagement from the Bureaux (or subset of Bureaux) involved in the process. Additionally, it facilitates supporting and responding rapidly to changes, as well as ensuring that the new user interface meets the needs of both the existing user base and the potential additional users from Bureaux who do not currently use CASTLE.
The CASTLE system has been stated to have resulted in the following benefits:
Greater accuracy and access to information
Enhance the CAS brand
Improved training and induction
Improved recruitment and retention
In addition to these non-tangible benefits, there were expected to be savings made from process efficiency, knowledge management and overheads of printed data management.
When looking for a new system a decision to be made early on is whether…